What is the technical support process?

if you've been unable to troubleshoot your problem using the information in our articles, you can get in touch with us via the Technical Support Form.

Once received, one of our team with pick up your query and look into the problem for you. We aim to respond to your initial query within 24 hours.

Depending on the complexity of the issue, we might reach out to you and ask more questions, or pass the question onto our development team for further investigation.

Whatever the issue, we'll keep you posted every step of the way until it's resolved.

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.