The platform isn’t loading properly on desktop. What can I do?

Sometimes when we make an update, it temporarily affects the way the platform loads. To help fix the problem, try the following solutions:

• Make sure you are using an up-to-date browser, such as Chrome, Safari, Firefox, or Edge (our platform does not work on older browsers, such as Internet Explorer)
• Try clearing your cache (usually accessed through your browser settings)
• Try clearing your cookies (usually accessed through your browser settings, or by right-clicking on the padlock in the address bar)

If these fixes don’t work, please contact us using our Technical Support beacon in the bottom right of your screen and we can look into this for you.

Please note: If you have a VPN enabled with ad blockers, you might not be able to see our beacon. If this is the case, please email us at technical@championhealth.co.uk.