The platform isn’t loading properly on desktop. What can I do?

Sometimes when we make an update, it temporarily affects the way the platform loads. To help fix the problem, try the following solutions:

  • Make sure you are using an up-to-date browser, such as Chrome, Safari, Firefox, or Edge (our platform does not work on older browsers, such as Internet Explorer)
  • Try clearing your cache (usually accessed through your browser settings)
  • Try clearing your cookies (usually accessed through your browser settings, or by right-clicking on the padlock in the address bar)

If these fixes don’t work, please get in touch with us via the Technical Support Form.

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