I'm having trouble creating my account. What should I do?
Firstly, check you have entered your company-specific access code. If you don't know your access code, you can find this on your onboarding assets, or you can ask your employer.
If you are a friend or family member, your access code will be on your original invite.
The next steps will depend on which registration method is available to you. The registration methods are email address/password and single sign-on (via Microsoft, Google or Okta).
Email and password
For the email and password registration method, please check the following steps:
- Once you've entered your access code, make sure you click Sign Up underneath the box (if you try to sign in without creating an account, it will show an error message)
- Make sure you are using a valid email address (your work email is usually best)
- Ensure your password meets the necessary requirements (it must be at least 8 characters long, containing at least 1 uppercase letter, lowercase letter and number)
- If you're on the desktop, check you are using a modern browser, such as the latest version of Chrome, Safari, Edge or Firefox (do not use older browsers, such as Internet Explorer)
Single sign-on (SSO)
For the SSO registration method, please check the following steps:
- Once you've entered your access code, select Continue with Microsoft, Google or Okta and then enter the correct email credentials (most likely your work account)
- If you forget your Microsoft, Google or Okta password, you cannot request a password reset through our system - please contact your account provider directly
- If you're on a mobile device, try downloading the app instead of using your mobile browser
- If you're on the desktop, check you are using a modern browser, such as the latest version of Chrome, Safari, Edge or Firefox (do not use older browsers, such as Internet Explorer)
If you are still having trouble after checking all of the above, please contact us using our Technical Support beacon in the bottom right of your screen.
Please note: If you have a VPN enabled with ad blockers, you might not be able to see our beacon. If this is the case, please email us at technical@championhealth.co.uk.